Privacy Policy for Sigiri Serenity Tours
Sigiri Serenity Tours ("we", "our", and "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us or use our services. By using our website or services, you agree to the collection and use of information by this policy.
1. Information We Collect
We may collect and process the following personal information:
Personal Identification Information: Name, email address, phone number, mailing address, nationality, and passport details.
Travel Preferences: Travel plans, accommodation preferences, and special requirements.
Payment Information: Credit/debit card details or bank account information.
Technical Data: IP address, browser type, and usage patterns through cookies or similar technologies.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
To process reservations and payments.
To provide you with personalized travel packages and recommendations.
To manage and communicate with you regarding your bookings and inquiries.
To comply with legal obligations, including verification of identity.
To improve our website and services based on your feedback and usage patterns.
To send newsletters, promotions, or marketing communications (if you have opted in).
3. Data Security
We implement appropriate security measures to protect your data, including:
Secure transmission of payment information using encryption technology.
Regular updates to our data protection practices.
Restricted access to personal data to authorized personnel only.
4. Sharing Your Information
We do not sell or rent your data to third parties. However, we may share your information in the following cases:
Service Providers: We may share your information with trusted third parties, such as airlines, hotels, or transport companies, to facilitate your travel arrangements.
Legal Compliance: We may disclose your information when required by law, legal proceedings, or government regulations.
Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new owners.
5. Cookies
We use cookies to enhance your experience on our website, including tracking usage patterns and personalizing content. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Data Protection Rights
You have the following rights regarding your data:
The right to access, update, or delete your data.
The right to request the restriction or cessation of processing.
The right to data portability (transfer of your data to another organization upon request).
The right to withdraw consent for marketing communications at any time.
7. Retention of Your Data
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review this policy regularly.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:
Sigiri Serenity Tours
Email: info@sigiriserenity.com
Phone: +9474 200 7509
Address: 160/B, Polaththawa, Sigiriya 21120